In the News


Your generous contribution will strengthen the 211 network across the U.S. and help expand our services, including initiatives like Ride United, which provides free transportation to people in need.


Unknown by many, 211 is number to call for social services help

Beyond basic needs such as food and shelter, the 211 call center specialists serve as knowledgeable guides through the maze of social service agencies that also offer veterans’ services, seniors’ services, job training and placement, mental health counselling, addiction treatments, children’s services and more.

United Way of the Plains fields record number of phone calls to 2-1-1 hotline

The United Way of the Plains set a new record last week, fielding 851 calls to their 211 hotline number in a single day.

Questions keep 211 operator busy, but sometimes it's enough to listen

Hicks is one of two dozen people who fields calls daily from 8 a.m. to 8 p.m. Some questions are easy, others challenging. Some are heartbreaking.

How United Way Uses AI To Solve The Next Generation Of Complex Problems 
211 highlighted at Dreamforce 2019 in a session and interview with IBM Bluewolf focused on how the national 211 team is leveraging AI tools like Salesforce Einstein and IBM Watson to make better use of 211 data.

Need help with … almost anything? Just call 211 
United Way of Dane County shares examples of the broad range of services its 211 specialists connect Madison, WI residents with every day.
Dec. 18, 2019

'You can truly save lives': Lake County service agencies tout new 211 assistance line 
United Way of Lake County launched 211 in 2019 and is now the largest county in Illinois with the service.
Sep. 24, 2019

Better than a Google search, 211 helps thousands of Minnesotans in need 
Every 2.3 minutes, a Minnesotan calls 211 seeking help for themselves or another person in need. In an age where people are more likely to go to the internet to find such information on their own, 211 maintains its massive user base due to the quality of information it can provide.
Sep. 20, 2019

Rhode Island launches cyber crime hotline 
United Way of Rhode Island and the Cybercrime Support Network partner to launch the first statewide cybercrime victim support hotline in the U.S. Leveraging Victims of Crime Act (VOCA) dollars, UWRI will now provide 24/7 information and assistance to victims of cybercrime through its 211 service
May 13, 2019